Cosmic Trailers LLC, DBA Bad Lemon Gaming
Massillon, OH 44646
www.badlemongaming.com · info@badlemongaming.com
Effective May 19, 2026 · Last updated May 19, 2026
This Shipping Policy applies to the shipping and delivery of arcade game systems, entertainment systems, machinery, replacement parts, and related products purchased from Bad Lemon Gaming.
All shipping, freight, and delivery costs are the responsibility of the customer and are charged in addition to the product price. Shipping is quoted separately based on the product, configuration, weight, destination, and carrier. Prices for products do not include shipping, taxes, duties, tariffs, import fees, installation, permits, inspections, or other third-party charges unless specifically stated in writing.
Shipping and freight charges are due in full before products ship. Final payment, including all shipping charges, must be received before any product leaves our facility. Products will not be released for shipment until payment is received in full.
Products are made to order unless expressly stated otherwise. Lead times are estimates only and are not guaranteed. Delayed artwork, delayed approvals, delayed payment, customer changes, supply chain delays, weather, carrier delays, labor constraints, or other circumstances may extend the lead time.
Larger products ship by freight or LTL carrier. Customers are responsible for providing accurate shipping information and for coordinating delivery availability. We may share necessary shipment information with third-party logistics providers. Redelivery, storage, reconsignment, detention, or similar fees that result from inaccurate shipping information, missed delivery appointments, or refused deliveries are the responsibility of the customer.
Customers must inspect freight and shipments at delivery before signing delivery paperwork. Visible damage should be noted with the carrier. Photos and videos of packaging, damage, labels, and the delivered product should be taken before unpacking when possible.
Shipping damage must be reported to Bad Lemon Gaming within 48 hours of delivery. When timely reported, Bad Lemon Gaming will work with the shipping company to pursue a claim and will ship replacement parts or components when appropriate. Failure to inspect the shipment or report damage within 48 hours may limit available remedies.
Title and risk of loss pass to the customer upon delivery. Damage that occurs in transit is handled through the freight inspection and 48-hour reporting process described above.
For shipments outside the United States, the customer is responsible for all duties, taxes, customs fees, brokerage fees, import costs, and similar charges in addition to shipping, unless otherwise required by law.
Questions about shipping, freight, delivery, or shipping damage should be sent to Customer Support at info@badlemongaming.com.